CUSTOMER CARE
FAQ
Answers to common questions about orders, shipping, returns, sizing, and jewelry care.Order & Shipping
How long does it take to process my order?
Orders are typically prepared within 1–3 business days. Processing times do not include weekends or public holidays.
How long does shipping take?
Estimated delivery is 7–12 business days after dispatch. Delivery times may vary depending on the destination, carrier, customs processing, and circumstances outside our control.
Do you offer complimentary shipping?
Complimentary shipping is available on orders over US$200. For orders below US$200, please contact Customer Care for current shipping information.
Do you ship internationally?
International delivery availability depends on the destination. Any customs duties, import taxes, VAT, or similar charges imposed by the destination country are the responsibility of the customer where applicable.
Returns
What is your return policy?
Return requests may be made within 30 days of delivery. Items must be unworn, unused, and in their original condition.
Do I have to pay for return shipping?
For returns that are not related to a damaged or incorrect item, return shipping costs are the responsibility of the customer.
Do you offer exchanges?
Direct exchanges are not currently offered. If you would like a different item, please complete the return process and place a new order.
What if my order arrives damaged or incorrect?
Please contact Customer Care and include your order details and clear photographs of the item and packaging. Once reviewed, we will provide the appropriate resolution. Email support@zervalis.com.
Product & Sizing
Where can I find product dimensions and sizing information?
Available dimensions, sizing, and product details are shown on the individual product page. Please review these details before ordering.
What if I am unsure about sizing?
Contact Customer Care before ordering and include the product you are considering. We will help with the available product information. Email support@zervalis.com.
Jewelry Care
How should I care for my jewelry?
Store jewelry in a clean, dry place when not in use. Avoid unnecessary contact with water, perfumes, cosmetics, household chemicals, and abrasive surfaces. Gently wipe pieces with a soft, dry cloth after wear.
Can I wear ZERVALIS jewelry in water?
Care requirements may vary by piece and material. Unless a product page specifically states otherwise, we recommend removing jewelry before showering, swimming, exercising, or prolonged contact with water.
Contact
How can I contact ZERVALIS?
Email Customer Care at support@zervalis.com. We typically reply within 1–2 business days.