PRIVACY POLICY

Overview

ZERVALIS respects the privacy of website visitors. This policy describes the limited information handling that may occur when you visit zervalis.com or contact Customer Care.

Information You Provide

When you send a saved selection, we collect the WhatsApp number or email address you provide, the pieces and quantities in your shopping bag, and whether you choose to receive updates about new pieces and offers. You may also provide information when emailing support@zervalis.com.

ZERVALIS does not currently offer customer accounts or a completed online order and payment system.

Cart & Local Storage

ZERVALIS uses browser local storage to remember items placed in your shopping bag. This shopping bag data is stored on your device so that the bag can remain available between visits. Clearing browser storage may also clear your shopping bag.

Information Collected Automatically

When you access a website, limited technical information may be processed as part of normal website delivery and security operations. This may include device or browser information, request information, and IP-related network data.

How Information Is Used

Information may be used to operate and maintain the website, respond to product and Customer Care inquiries, protect website security, troubleshoot technical issues, and comply with applicable legal obligations. If you actively choose marketing updates, your contact details may also be used to send information about new pieces and offers.

Service Providers

We use third-party infrastructure and data service providers to operate parts of the website, including hosting or delivering website services, storing website or application data, and supporting infrastructure and security. These providers process information only as relevant to the services they provide.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries or meeting applicable legal obligations.

Your Choices

You can clear browser local storage through your browser settings. Marketing updates are optional and not required to submit a product inquiry. You may contact us to withdraw that choice or about information you have provided directly. Where applicable under relevant law, you may request access to, correction of, or deletion of your personal information.

Children

ZERVALIS is not intended for children under 13, and we do not knowingly seek personal information from children under 13.

Changes to This Policy

This policy may be updated as the website and its features change. When updates are made, the Last Updated date on this page will be revised.

Contact

For privacy questions, email support@zervalis.com.